The present study investigates that the study on Employee’s work place emotions in BSNL organization. Emotions can be managed through conscious practices. The present study was proposed to be conducted in BSNL Organization and it was identified necessary to study the patterns of workplace emotions of employees. The study was empirically conducted using a structured questionnaire dealing with various aspects of emotional patterns like intrapersonal emotions, interpersonal emotions, functional emotions, Structural Emotions, cross functional emotions and Work Culture Emotions at workplace. In this study, a total of 268 employees non-executives selected on a stratified random sampling method. The statistical tools applied for the research include Chi-square test, ANOVA, T-test, Correlation, Multiple Regression and Factor Analysis. From the results, intrapersonal emotions, interpersonal emotions, functional emotions, Structural Emotions, cross functional emotions and Work Culture Emotions are having significant influences. The interpersonal emotions having high degree of contributions to the emotional hijack than others. For improving interpersonal relations, training may be imparted to employees on transactional analysis.
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